The webhook is sent up to five times by the retry mechanism before failing with exponential backoff.
If a webhook fails 20 times in a row, it updates the failure log and deactivates the webhook.
Webhook failure logs contain details about failed webhook attempts. If a webhook fails, you can examine the failure logs by clicking the
Failure Logs tab on the Integration Settings page.
You can view webhook failure logs for a specific event and date by following the steps:
Open the Webhook Event drop-down and select any of the events you want. By default, all webhook event failure logs will be shown.
Open the Date Picker Calendar to select a specific date range. Select the certain date range you want to filter. Click the
Apply option to apply that date range.
Finally, click the
Apply link button to see the webhook failure logs for the selected date range and event.
If you want, you can choose a predefined date ranger in the date range dialog box.
You can reset the given date range by clicking the
Reset in the dialog box. It will reset the dates you have selected.
You can see detailed failure log details by clicking the
View link option in the grid. It will display the Request Details of the webhook call as well as the Response Details received.