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How to resolve the issue - License server unreachable

  1. While installing the Bold BI Embedded, if you are facing the below issues, please follow these steps to resolve them..

    License Server Unreachable

    License Server Error

  2. The installation machine should have an active internet connection to fetch the Bold BI license from our license server. Please ensure that you are having an active internet connection.

  3. If you are having an active internet connection and still you are facing this issue, please open your browser and navigate to the https://login.boldid.net to verify the connection to our server.

  4. If the site is not reachable or blocked in your network firewall, please contact your network administrator to allow the connection to our license server - https://login.boldid.net.

  5. These are the IP addresses to our license server. Additionally, you can share these IP addresses to your network administrator to unblock the connections to our license server.

    • 52.234.231.3
    • 52.234.229.253
    • 52.234.228.68
    • 52.234.209.94
    • 52.234.228.143
    • 52.234.230.214
    • 52.234.224.254
    • 52.234.225.60

If you are still facing this issue, please contact us to help you.