Where can i find the error and debug log files?

Error logs

Error log files are generated when an exception occurs while configuring or interacting with the Bold BI application

Debug logs

Event log files record the complete user interaction details one after the other when users interact with the Bold BI application

NOTE: This settings option is available in Bold BI Embedded Analytics but not in Cloud Analytics Server.

Log Directories

For any configurations made in the Bold BI, log files are generated in deployed locations under the various modules listed in the following table based on the nature of the error or event.

Bold BI version 6.1 or later

1. Click the Profile icon and select the Manage sites (Admin access) option, and it will open the UMS sites page in a new tab.

   

2. Click the help icon on the navigation menu and select the Get diagnostic logs option.

   

3. In the Get diagnostic logs dialog, select the required period options Last 1 hour, Last 24 hours, Last seven days, or All from the Select time period dropdown option and click Download diagnostic logs. Now, the logs will be downloaded.

   

Bold BI version 4.1.36 or later

Admin can download log files from Get diagnostic logs in UMS.

Follow these steps to download log files:

1. Click the Profile icon and select the Manage sites (Admin access) option, and it will open the UMS sites page in a new tab.

   

2. Click the question mark icon on the navigation menu and select the Get diagnostic logs option. The logs will now be downloaded

   

You can get the log file manually from the following location for Bold BI version 4.1.36 or later.

NOTE: By default, the Bold BI is deployed in “C:\BoldServices” for Windows and “/var/www/bold-services/application” for Linux.

Bold BI version below 4.1.36

You can get the log file manually from the following location for Bold BI version below 4.1.36.

NOTE: By default, the Bold BI is deployed in “C:\BoldBI” for Windows.

How to get configuration files?

1. This option is available from Bold BI version 6.4 or later to download the configuration files along with the logs. Enable the checkbox only if the Bold BI support team has requested the configuration files.

2. Click the Profile icon and select the Manage sites (Admin access) option. It will open the UMS sites page in a new tab.

   

3. Click the help icon on the navigation menu and select the Get diagnostic logs option.

   

4. In the Get diagnostic logs dialog, enable the Include configuration files checkbox and click Download diagnostic logs, the configuration files will be downloaded along with the logs.