Mapping Priority Levels and Transforming Data Using Bold Data Hub

In this article, we will demonstrate how to import tables from a CSV file, map priority levels through transformations, and move the cleaned data into the destination database using Bold Data Hub. Follow the step-by-step process below.

Sample Data Source:
Sample CSC Data

Step-by-Step Process in Bold Data Hub

Step 1: Open Bold Data Hub

• Click on the Bold Data Hub.

Step 2: Create a New Pipeline

• Click Add Pipeline in the left-side panel.
• Enter the pipeline name and click the tick icon.

Step 3: Choose the Connector

• Select the newly created pipeline and opt for the CSV connector. You can either double-click or click on the Add Template option to include a template.

Step 4: Upload Your CSV File

• Click the “Upload File” button to select and upload your CSV file.

Step 5: Set the Properties

• Copy the file path and paste it into the filePath property field.

Step 6: Save and Choose the Destination

• Click Save, choose the destination, and confirm by clicking the Yes button.

Note: On-Demand Refresh will be triggered when the pipeline is saved. If needed, the pipeline can be scheduled in the Schedules tab.

Step 7: View Logs and Outputs

• Click the pipeline name in the left-side panel and switch to the Logs tab to view logs.

Step 8: Apply Transformations

• Go to the Transform tab and click Add Table.

• Enter the table name to create a transform table for customer satisfaction summary.

Note: The data will initially be transferred to the DuckDB database within the designated {pipeline_name} schema before undergoing transformation for integration into the target databases. As an illustration, in the case of a pipeline named “customer_service_data”, the data will be relocated to the customer_service_data table schema.

Learn more about transformation here

Mapping Priority Levels

Overview

Standardizing ticket priority levels into numeric values ensures consistency and simplifies processing. Common mappings include:

• Low → 1
• Medium → 2
• High → 3

Approach

We use a CASE statement to assign numeric values to the priority levels.

SQL Query for Mapping Priority Levels

SELECT 
    t.*, 
    CASE 
        WHEN t.priority = 'Low' THEN 1 
        WHEN t.priority = 'Medium' THEN 2 
        WHEN t.priority = 'High' THEN 3 
        ELSE NULL 
    END AS Mapped_Priority 
FROM {pipeline_name}.sample_csc_data t;