Connecting Bold BI to Zendesk Sunshine data source

Bold BI dashboard designer supports connecting Zendesk Sunshine web services through REST API.

Choose Zendesk Sunshine data source

To configure the Zendesk Sunshine data source, follow these steps:

Click the Data Sources button in the configuration panel to add a new data connection.
Click CREATE NEW to launch a new connection from the connection panel.
Select the Zendesk Sunshine connection in the connection panel.

NOTE: You can also create a data source from the home page by clicking the Data Sources menu from left menu panel and Create Data Source from the data sources page.

Choose data source from server

Create Zendesk Sunshine data source

Once you click the data source, the NEW DATA SOURCE configuration panel opens. Follow these steps to create a Zendesk Sunshine data source.

Enter a name and description (optional) for the data source.
Enter the HostName for the connected account.
Click the API Endpoints down drop box and choose the required endpoint.
Click Custom Url to enter the URL manually. Refer to the Zendesk Sunshine API documentation for more details.
Select the GET method for the REST API in the Method combo box.
In Max Rows, enter the maximum number of rows to be fetched from the Zendesk Sunshine data source. This value is used to fetch the data from the Zendesk Sunshine data source using the pagination.
Choose a time interval for Refresh Settings using the combo box, to trigger the Rest API request periodically to keep the data in sync with your dashboard.
Select the JSON data type in the Data Format combo box.
Choose Basic HTTP Authentication in the Authentication Type combo box.
Enter a valid Zendesk Sunshine Username and Password to access the endpoints.

Data source preview

You can also edit the connection information set using the Edit Connection option.

Additional information

Max Rows	Most of the REST APIs return only fewer data on a single API request. To pull the amount of data you need, set a value in this field. Pagination is handled internally and will fetch the amount of data you need.
Refresh Settings	Period of time before next refresh call is triggered. This will automatically trigger a call for the API configured in the data source to keep the data up to date.

Setting up the URL

For instance, to get the specific job details, query the /Show Job endpoint.
From the listed information get the id of the specific job.

Replace it in the URL to query a particular conversations:

https://<:yoursubdomain.zendesk.com>/api/sunshine/jobs/<:job_id>

For more information on the API endpoints available for this data source, refer to their official API Documentation

Sample queries

All Users

https://<:yoursubdomain.zendesk.com>/api/v2/users.json

All relationship types

https://<:yoursubdomain.zendesk.com>/api/sunshine/relationships/types

All Jobs

https://<:yoursubdomain.zendesk.com>/api/sunshine/jobs

Preview and data import

Click Preview & Connect to connect with the configurations set.
The Choose Schema(s) dialog opens. The schema represents the key fields of JSON data retrieved from the Zendesk Sunshine Rest API request. This dialog displays a list of schemas in the treeview and its corresponding values in the grid for preview. Select required schema(s) from the treeview to use in designer and click Connect
Now, the data design view page with the selected table schema opens. Drag from tree view table in the left pane and drop the table in the Query designer page.
Click Save to save the data source with a relevant name.