Data Validation and Transformation Rules

Overview:

Apply business rules to ensure that only valid and relevant data enters the system.

Transformations:

1. Ticket Status Validation:

   • If a ticket’s status is marked as “resolved”, but the resolution time is still null, apply transformation rules to flag or correct such issues.
   • Learn more about Ticket Status Validation

2. Compliance Validation:

   • Ensure data adheres to internal policies (e.g., tickets should have valid email addresses or phone numbers).
   • Learn more about Compliance Validation

3. Flagging Suspicious Data:

   • Use rules to flag records with conflicting information (e.g., an “open” ticket with a “resolved” status).
   • Learn more about Data Anomaly Detection