Enriching Data

Overview:

Combine CSC data with additional information to provide deeper insights.

Transformations:

1. Join with External Customer Data:

   • Integrate CSC data with CRM data (e.g., customer demographics, loyalty program status) to enrich each support ticket with customer-related attributes.
   • Learn more about External Data Integration

2. Geolocation Lookup:

   • Use IP addresses or zip codes to enrich customer data with geographic details (e.g., city, state, country).
   • Learn more about Geolocation Lookup

3. Merge Historical Data:

   • Combine previous customer tickets and cases to create a view of a customer’s long-term service history.
   • Learn more about Merging Historical Data