Reset Two Factor Authentication

Please refer to your operating system’s documentation for resetting the Two-Factor Authentication of any user using their email address or username.

Windows

Linux

Windows

1. Open the command prompt and change the directory to the admin utility location by entering:

cd C:\BoldServices\utilities\adminutils

2. After changing the directory, run the following command to reset the Two-Factor Authentication:

Syncfusion.Server.Commands.Utility.exe reset2fa -u 'user email or username here'

3. Once the Two-Factor Authentication has been successfully reset, the user can log in without Two-Factor Authentication.

Linux

1. Change the directory to the admin utility location by entering:

cd /var/www/bold-services/application/utilities/adminutils/

2. After changing the directory, run the following command to reset the Two-Factor Authentication:

../../../dotnet/dotnet Syncfusion.Server.Commands.Utility.dll reset2fa -u 'user email or username here'

3. Once the Two-Factor Authentication has been successfully reset, the user can log in without it.